Data Controller
The data controller is:
étape Maja Rymuza
ul. Słoneczna 38g
05-807 Żółwin
Poland
NIP: 1181950041
REGON: 525014240
Contact: info@etapeofficial.pl
Website: www.etapeofficial.pl
II. Personal Data and Processing Principles
Providing personal data is voluntary, but necessary to place and process an order.
Personal data is processed for the purposes of:
- order fulfillment,
- payment processing,
- shipping products,
- issuing invoices,
- handling complaints and returns,
- customer account management,
- marketing activities (if consent is given).
Legal bases for processing:
- Art. 6(1)(b) GDPR – performance of a contract,
- Art. 6(1)(c) GDPR – legal obligations (accounting/tax),
- Art. 6(1)(f) GDPR – legitimate interests of the controller,
- Art. 6(1)(a) GDPR – consent (marketing and newsletter).
III. Types of Data Collected
We may process the following data:
- full name,
- delivery address,
- email address,
- phone number,
- billing details (including VAT number for business customers).
IV. Data Recipients
Personal data may be shared with trusted service providers:
- e-commerce platform: Shoper S.A.
- payment providers: Autopay S.A., Przelewy24, PayPal
- invoicing system: Fakturownia Sp. z o.o.
- logistics operator: GO Logistics Services
- courier companies (e.g. InPost, DHL)
V. Payments
Available payment methods:
- Autopay
- Przelewy24
- PayPal
If payment is not completed within 24 hours, the order is automatically cancelled.
VI. Shipping and Order Fulfilment
- Order processing time: up to 48 business hours after payment confirmation.
- Delivery time depends on the carrier.
Orders are fulfilled from the warehouse:
GO Logistics Services
Mapletree Park Błonie I
ul. Stefana Batorego 2
05-870 Pass
Poland
VII. Right of Withdrawal (Returns)
Customers have the right to withdraw from the contract within 14 days of receiving the order.
Returns must be sent to:
GO Logistics Services
Mapletree Park Błonie I
ul. Stefana Batorego 2
05-870 Pass
Poland
Return conditions:
- item must be unused,
- no signs of wear,
- original tags and packaging included.
Return shipping costs are borne by the customer.
After approval of the return, the seller refunds:
- the full order amount,
- including the original delivery cost.
VIII. Complaints (Warranty Claims)
Complaints should be sent to: info@etapeofficial.pl
The message should include:
- order number,
- description of the issue,
- photos (if possible).
Complaints are reviewed within 14 days.
Complaints do not cover:
- natural signs of use,
- wear and tear resulting from normal product usage.
IX. Invoices
Invoices (personal and business) are issued automatically via Fakturownia and sent to the email address provided during checkout.
X. Customer Account
Creating an account is optional.
A customer account allows:
- order history tracking,
- managing personal data.
XI. Newsletter & Marketing
Personal data may be used for marketing purposes only if consent is given.
Newsletter is operated via:
- Mailchimp
- Shoper system
Users may unsubscribe at any time.
XII. Cookies
The store uses cookies to:
- enable shopping cart functionality,
- manage login sessions,
- perform analytics (Google Analytics),
- run advertising (Meta Pixel, Google Ads),
- personalise content.
Users can manage cookies in their browser settings.
XIII. Analytics and Marketing Tools
The store uses:
- Google Analytics
- Google Ads
- Meta Pixel (Facebook/Instagram)
These tools help analyse traffic and optimise advertising campaigns.
XIV. Data Retention
Personal data is stored:
- for the duration of the contract,
- and up to 5 years for accounting and tax purposes.
XV. Data Transfers Outside the EEA
Due to the use of Mailchimp, Google, and Meta services, personal data may be transferred outside the European Economic Area under GDPR-compliant safeguards (Standard Contractual Clauses).
XVI. Final Provisions
The data controller reserves the right to update this Privacy Policy.
The current version is always available at:
www.etapeofficial.pl
